Write lines: improve your business writing
15 / 02 / 17
Poor communication is crippling business. Can we talk about that?
Most people think their driving is above average. That’s a statistical impossibility, of course, otherwise it wouldn’t be an average. Still, it’s what we believe. In one study, no fewer than 93 per cent of Americans questioned placed themselves in the top 50 per cent of drivers. This is an example of what psychologists call […]
09 / 02 / 17
End of the line for the full stop?
What is a full stop (period) for? Well, surely it’s how we tell one sentence has ended and a new one is about to begin. To many people, that would seem straightforward enough. But could there actually be a more sinister meaning lurking behind this small, seemingly innocent piece of punctuation? ‘Punctuation mark may be […]
27 / 01 / 17
How Monica Lewinsky conquered her public-speaking demons
In March 2015, Monica Lewinsky walked into the world-famous spotlight of the TED stage in Vancouver, Canada, to deliver a presentation called ‘The price of shame’. She was, of course, already world famous herself. Everyone ‘knew’ her story – her affair with former US President Bill Clinton, which had hit the headlines some 17 years earlier. […]
18 / 01 / 17
A catalogue for transforming communication skills
Writing is one of those work activities that we just assume we can do. So much so that it’s not even something we tend to give much thought to. Yet in the last decade or two, it’s silently taken over our working lives. Email alone accounts for a staggering four hours of an average worker’s […]
06 / 01 / 17
Four simple tricks for resolutions that stick
It’s that time again. A new year, a (seemingly) new beginning and a brand new chance to do everything a bit better. Clean slates are always appealing, and the turning of one year into another is as good a prompt as any to make a change – especially since it comes preloaded with tradition. Yet, […]
01 / 12 / 16
How to write excellent reports [Webinar recording]
Over 120 people took part in our webinar on 23 November to learn some expert advice on writing exceptional reports from our specialist trainer, Gary Woodward. Many attendees sent in their questions and key challenges when it comes to writing reports and there were some common themes, which Gary addressed during this thirty-minute session. Gary focused on three areas: […]
01 / 12 / 16
60-second fix: discount on or discount off?
If you’re feeling generous and you’re offering money off something, is that a discount on or a discount off the usual price? This was recently the subject of much heated debate here at Emphasis HQ. Sides were taken, teeth bared and battle lines drawn, with both sides certain they were right. ‘Of course it’s “discount off“!’ […]