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A colleague had a bizarre experience recently. While browsing the website of a well-known electrical-goods company, she idly clicked the Get Help button. But instead of taking her to an FAQ page or opening a live chat as she’d expected, to her horror, the button started a live video call. Suddenly, she found herself facing […]
Some rules are made to be broken – even ones that I laid down just a few weeks ago. You know how I said recently that it’s usually best to put your main points first? Well, there are some times when that’s not such a good idea. Obviously it’s still true that few of us […]
How much do big words and flowery phrases really impress our peers? A lot less than many people think, it seems. I’ve talked before about the strange, alternative language that we adopt whenever we sit down to write a document. I call this language Documentese, and it’s full of long or complex words and phrases […]
We’re specialists in running business-writing and communication courses that deliver real results. Since we started out in 1998, we’ve helped more than 80,000 people from blue-chip companies, government departments, consultancies, law firms, universities, charities, accountancy firms, pharmaceutical companies, construction firms – in fact, anywhere where effective communication plays a key role.
We spend time understanding the culture and values of your organisation. At the same time, we apply our unique diagnostic tools to understand each individual’s current level of communication skills. For example, our writing analysis tool helps us identify and quantify each delegate’s writing strengths and weaknesses before the course even begins.
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Ian Wilson, Magnox
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Simon Rhodes, EY
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