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Online and social media
Posted by: Doug Nel
15 / 09 / 17
Empathy: a lovely fluffy word, isn’t it? Touchy. Feely. Soft. Perhaps with hints of being rather passive – even submissive. When it comes to business, though, it’s time to banish such banal notions. Why? Well, because this so-called soft quality seems to have an essential role as a customer-service clincher, a killer sales technique, a […]
Posted by: Jessica Swales
08 / 06 / 17
The ‘Face with Tears of Joy’ emoji. Whether you love it or scorn it, you’re probably familiar with its ecstatic expression. You might even know that this symbol was crowned the Oxford Dictionaries Word (yes, word) of the Year 2015 – and is still the most popular emoji used today. But is it appropriate to […]
Posted by: Jacob Funnell
25 / 05 / 17
Walk down any busy street and you’ll soon see someone head-down, absorbed by their phone, tapping away to someone unseen. There’s a good chance they’re on Twitter or Facebook, or chatting via WhatsApp or SMS (or one of many other messaging apps). Using these services now accounts for much of the writing we do each […]
Posted by: Catie Holdridge
08 / 05 / 17
Is e-learning really in a perilous state? There are some who are suggesting its death knell has all but rung. And you might believe it too, if you saw the provocative LinkedIn Pulse post entitled ‘RIP online learning …?’. Its author, Laura Overton, founder of learning and development advisory service Towards Maturity, had asked LinkedIn […]
Posted by: Paul Thomas
09 / 02 / 17
What is a full stop (period) for? Well, surely it’s how we tell one sentence has ended and a new one is about to begin. To many people, that would seem straightforward enough. But could there actually be a more sinister meaning lurking behind this small, seemingly innocent piece of punctuation? ‘Punctuation mark may be […]
Posted by: Rob Ashton
26 / 05 / 16
It seems to happen at least once a week. Usually it’s in my Twitter feed or on Facebook. Occasionally it’s on LinkedIn. Regardless, I rarely make it through to Friday without someone promoting a post on embarrassing grammar mistakes. ‘Seven grammar gaffes that could ruin your career,’ screams one. ‘Thirty grammar mistakes writers should avoid,’ […]
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